“Trailhead is a tremendous tool for employee adoption. Change can be hard, but presented in a fun way, it becomes welcoming.”
ConnectOne Bank uses Trailhead to drive Salesforce implementation and employee education.
Industry: Financial Services
Hours of learning
ConnectOne Bank had started their Salesforce implementation and needed to enable their employees on a brand new platform.
Trailhead provided a fun and approachable way for employees to learn a new platform.
Employees had no experience with CRM and little knowledge about Salesforce.
Trailmixes skilled up employees on the basics of CRM and the Salesforce Platform.
ConnectOne Bank needed to empower more team members to understand the power of their data, create metrics, and create metrics and measure success.
Using Trail Tracker, ConnectOne Bank assigned custom learning journeys to specific team members to help them create and run reports and dashboards and tracked their progress.
Ahold Delhaize is one of the world’s largest food retail groups, with more than 6,600 stores across the United States, Europe and Indonesia. The company is a leader in supermarkets and e-commerce, and at the forefront of sustainable retailing with a family of great local brands that serve more than 50 million shoppers each week.
Selling great food has been Ahold Delhaize’s core business for 150 years. With its omnichannel strategy, Ahold Delhaize is blending the best of brick-and-mortar, delivery, and pick-up. MuleSoft is playing an important role to future-proof Ahold Delhaize’s business by building an application network that can quickly incorporate new technologies and respond to changing consumer demands.
“MuleSoft is a key enabler of the new data and application integration strategy and will support a host of strategic digital initiatives ensuring our local brands are equipped to stay ahead of the competition in this fast-changing retail world,” said Erik Roozeboom, Director of Integration Strategy and Architecture, Ahold Delhaize.
“By working with MuleSoft to deliver on an integration strategy centered around API-led connectivity, the Ahold Delhaize brands will be able to continue quickly delivering new best-in-class digital experiences to our customers at scale.”
Accelerated delivery, resilient operations
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