Customer Stories fiber_manual_record
About CM.com Customer Stories
From Conversation to Conversion with CM.com
We've teamed up with some of our amazing customers to share their story and show how CM.com is part of their daily routines. Learn how our platform enables companies of all sizes to attract, engage and retain their customers using mobile technology.
Customer Stories | Mobile Marketing Cloud
As mobile technology partner of the Formula 1 Heineken Dutch Grand Prix, CM.com has introduced a whole new form of ticketing, communication and payments.
Nevobo – Dutch Volleyball Association
The nevobo has linked all its data sources with Mobile Marketing Cloud to communicate in a targeted, relevant and personal way with its followers.
Assistance Dogs Netherlands Foundation
With Mobile Marketing Cloud, Assistance Dogs Netherlands Foundation. communicates with volunteers, creates campaigns easier and saves time through automation.
Customer Stories | Mobile Service Cloud
Hello Paisa
Hello Paisa steps into conversational commerce with the WhatsApp Business solution and Mobile Service Cloud.
Compare Guru
CompareGuru streamlines and automates their customer communication with Mobile Service Cloud.
Revolution Beauty
Revolution Beauty is always improving customer service. To keep challenging existing standards, they started using Mobile Service Cloud.
Customer Stories | WhatsApp Business
Radius Payment Solutions
Radius Payment Solutions were looking for a way to be there for their customers whenever they needed them. WhatsApp for Business was the perfect solution.
Dept Festival
The visitors of Dept Festival received program updates on their mobile phone via WhatsApp so they wouldn’t miss a thing.
Cash Crusaders
Cash Crusaders was looking for the easiest form of communication with customers which led them to the WhatsApp Business solution.
Customer Stories | Communications
Takeaway.com
Hello Paisa steps into conversational commerce with the WhatsApp Business solution and Mobile Service Cloud.
Compare Guru
CompareGuru streamlines and automates their customer communication with Mobile Service Cloud.
Revolution Beauty
Revolution Beauty is always improving customer service. To keep challenging existing standards, they started using Mobile Service Cloud.
Parkmobile
Parkline’s service is about trust and service. CM.com makes sure this is possible.
PortingXS
We spoke with Tim Leliveld, Area Manager at PortingXS, about their smart application of SMS and Voice for an optimal customer journey.
Red je Pakketje
A digital platform that grew from an idea to a successful business in three years. ‘Red je Pakketje’ shows it’s possible.
Etam
Etam, the leader in lingerie in France, sends millions of SMS messages per month to their members of the loyalty program.
Tantan
Find out just what Tantan did to become more popular and ensure global growth in the future.
Sushi Shop
Sushi Shop always seeks to adapt to the needs of consumers and offer them an optimal path to purchase and customer support.
Customer Stories | Communications
Foodbag
Belgian food delivery service Foodbag effectively increased its conversion rate, partly thanks to their personalized checkout.
Bakker.com
Since Bakker.com integrated their Shopify webshop with payments via CM.com, turnover has doubled.
Mepal
Since the start, Mepal has been using CM.com’s payment solutions to make online payments run smoothly.
AH Tap to go
Albert Heijn exceeds expectations with high speed shopping thanks to the latest development in mobile payments: Tap to go.
Hotel New York
The ordering and payment solution of Mobile Order has enabled Hotel New York to stay in contact with their guests and generate revenue, even in these challenging times.
KWF, Stb & Nierstichting
Secure, easy and fast payment by mobile phone by scanning a QR Code. Dutch charities have also discovered the added value of iDEAL QR.
Cordaid
Cordaid teamed up with TV show RTL Boulevard and Conversational Commerce platform CM.com to raise funds for girls in Africa.
Customer Stories | Events & Sports
Dutch Grand Prix
As an event supporter of the Formula 1 Heineken Dutch Grand Prix, CM.com had the opportunity to introduce a whole new form of Ticketing.
NAC Breda
NAC Breda has been using the CM.com platform for years to interact with supporters and business relations.
WiSH Outdoor
WiSH Outdoor Netherlands wants to enrich their database for smart marketing applications so the chosen target group can be reached via the most suitable channel.
Lowlands
During the 27th edition of Lowlands, organizer Mojo Concerts B.V. and CM.com introduced a new way of paying for festival visitors.
KNLTB
The KNLTB wants to promote ticket sales for events and respond better to the wishes of their target group.
Brennan Heart
Thanks to CM.com’s Customer Data Platform (CDP), Hardstyle-DJ Brennan Heart can communicate with its fans in a personal and unique way.
KLM Open
With 45,000 expected visitors, ticket sales and entrance control should run as smoothly as possible of the 100th edition of the the KLM Open golf tournament.
Breda Drijft
Once a year the city centre of Breda is filled with rubber boats, inflatable pools and rubber ducks. We spoke to Bram Bul, organiser of Breda Drijft.
Customer Stories | Chatbots & Conversational AI
Eneco
Bot first, agent follow up. Read more about the contact strategy of leading Dutch energy supplier, Eneco.
ANWB
Since 2012 chatbot Iris has been the virtual assistant that helps take the strain off ANWB’s Member Service Centre.
Missguided
As Missguided began to experience tremendous growth, the main contact-channels – live chat, email and social – became flooded.
a.s.r.
Because of the successful implementation of the chatbot, 85% of visitors find their answer and NPS has increased by 40 points.
Customer Stories | iDIN & Sign
Nederlandse Loterij
To make it easier and safer to verify the age of online participants, the Nederlandse Loterij introduced iDIN, the online tool for safe and simple identification via the bank.
MediaMarkt
Together with CM.com, MediaMarkt developed a flow based on what the customer always has in his pocket. Exactly, a mobile phone.
Buddha to Buddha
How Buddha to Buddha switched effortlessly from ‘wet’ to ‘dry’ signatures with Sign? Read all about the switch to digital signatures here.
Payoffice
Payoffice is trying to be as innovative as possible and tries to automate as much as they can. That includes the signing of contracts.
Mysolution
Digital signing was necessary for the recruitment software Mysolution offers. Read here how Sign made digital signing fast and secure.
Maandag®
Secondment company Maandag® sends and processes digital contracts efficiently and at breakneck speed with Sign.
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